1. Order Processing
Orders are typically processed within 1 business days after payment confirmation and delivered within 1 - 7 business days. Please allow additional time during peak seasons or promotional periods.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the shipping destination. The applicable shipping charges will be displayed at the checkout before you complete your purchase.
3. Shipping Methods
We offer standard and expedited shipping options. The estimated delivery time and cost will vary depending on your selected shipping method and location.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by visiting the provided tracking link.
5. Shipping Delays
While we strive to deliver your orders in a timely manner, unforeseen circumstances such as weather conditions or customs delays may impact delivery times. We appreciate your understanding in such situations.
Returns & Exchanges Policy
1. Eligibility
We accept returns and exchanges for products that are unused, unaltered, and in their original packaging within 2 days of the delivery date. To initiate a return or exchange, please contact our customer service team at sales.achyutaposhak@gmail.com] with your order number and details.
2. Return Process
a. Contact our customer service team to initiate the return or exchange process.
b. Pack the items securely, including all original packaging.
c. Ship the package to the address provided by our customer service team.
3. Refunds
Refunds will be processed within 1 business days after receiving and inspecting the returned items. Please note that shipping fees are non-refundable.
4. Exchanges
If you wish to exchange an item, please follow the return process, and a new order will be created for the replacement item.
5. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. Provide photos of the damaged or defective item, and we will assist you in resolving the issue.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
